Four financial research study companies ... Years of collective leadership ... and countless customers worldwide ... Now integrated under one roofing ... Tradition Research Group.
City Parkville, MD Career Level Please choose from the left-hand column Function Please pick a filter from the left-hand column Market Publishing and Printing.
Sadly this web browser is not supported. Please use a recent variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB stays operational and concentrated on serving our business community. Read more. Publishers, Customer Reviews are not used in the estimation of BBB Ranking grievances closed in last 3 years complaints closed in last 12 months, Customer Evaluations are not utilized in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Company, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Client Complaints10/26/2020I am a life time member. I have actually not been able to receive a single e-mail from any publication that I have belonged to for months now.
First they informed me they will look into it. Then I was informed the system was sending it to a wrong e-mail address. This occurred several times after I was told my email address had actually been updated. Then they informed me they will do an escalated case to trace my e-mail problem, I waited a week, no updates. Then I was told my original email service - protonmail. com is not suitable. Then I altered my e-mail to a yahoo email address they stated would provide me no concerns. I wait, still absolutely nothing. Then they tell me it was because I had actually not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was asking about were not part of my subscription, however when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the website, I can see which services sent updates at what time, however then client service informs me on their end, it reveals nothing was sent out and they do not know when they head out through e-mail. When I asked for a supervisor or various contact information, they said they don't have any.
I paid close to 5 figures for these lifetime subscriptions total, and I am not even getting them to date. This is https://matthew-sharpe.net too time consuming, aggravating, and horrible customer service. I become part of other investment advisories and they have the capability and resources to quickly solve any problems. Nothing even near absolute incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Check out MorePreferred Result, Other (needs explanation) I would like someone from the corporate to personally call me with a resolution of these problems and an apology and some form of payment for ALL THIS INCONVENIENCE As far as your client service dept, you must fire all of them and restructure the dept.