4 monetary research firms ... Decades of cumulative management ... and countless subscribers worldwide ... Now combined under one roofing ... Legacy Research Group.
City Parkville, MD Profession Level Please choose from the left-hand column Function Please pick a filter from the left-hand column Industry Publishing and Printing.
Regrettably this web browser is not supported. Please use a recent version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains functional and focused on serving our company neighborhood. Learn more. Publishers, Customer Reviews are not utilized in the estimation of BBB Score problems closed in last 3 years problems closed in last 12 months, Consumer Evaluations are not utilized in the calculation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Company, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Client Complaints10/26/2020I am a life time member. I have actually not been able to get a single e-mail from any publication that I have been a member of for months now.
Initially they informed me they will look into it. Then I was told the system was sending it to an incorrect e-mail address. This occurred several times after I was told my email address had been upgraded. Then they informed me they will do an escalated case to trace my email issue, I waited a week, no updates. Then I was told my initial email service - protonmail. com is not suitable. Then I altered my e-mail to a yahoo email address they said would give me no concerns. I wait, still absolutely nothing. Then they tell me it was since I had not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was asking about were not part of my membership, but when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, very same old runaround. Upon logging into the site, I can see which services sent out updates at what time, however then customer care tells me on their end, it shows absolutely nothing was sent and they don't understand when they head out by means of email. When I requested for a supervisor or different contact info, they stated they don't have any.
I paid close to 5 figures for these life time memberships total, and I am not even receiving them to date. This is too time consuming, aggravating, and terrible client service. I become part of other financial investment advisories and they have the capability and resources to quickly deal with any issues. Nothing even near to absolute incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Learn morePreferred Outcome, Other (needs explanation) I would like someone from the business to personally call me with a resolution of these issues and an apology and some kind of settlement for ALL THIS TROUBLE As far as https://andersongbnr307.wordpress.com/2021/05/06/14-west-legacy-research-group-is-looking-for-an-facebook/ your customer care dept, you need to fire all of them and restructure the dept.