4 financial research companies ... Years of cumulative management ... and millions of subscribers worldwide ... Now integrated under one roofing ... Legacy Research study Group.
City Parkville, MD Career Level Please select from the left-hand column Function Please pick a filter from the left-hand column Market Publishing and Printing.
Unfortunately this web browser is not supported. Please utilize a current version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains functional and focused on serving our business neighborhood. Read more. Publishers, Customer Reviews are not used in the estimation of BBB Rating problems closed in last 3 years complaints closed in last 12 months, Client Evaluations are not utilized in the computation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Client Complaints10/26/2020I am a lifetime member. I have actually not had the ability to receive a single e-mail from any publication that I have belonged to for months now.
Initially they informed me they will look into it. Then I was informed the system was sending it to an incorrect e-mail address. This took place a number of times after I was informed my e-mail address had been updated. Then they informed me they will do an intensified case to trace my e-mail concern, I waited a week, no updates. Then I was told my original e-mail service - protonmail. com is not compatible. Then I altered my e-mail to a yahoo email address they stated would give me no concerns. I wait, still absolutely nothing. Then they inform me it was because I had actually not whitelisted the services in my account, which I then did.
I called once again and they informed me that the services which I was asking about were not part of my subscription, but when I firmly insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the website, I can see which services sent out updates at what time, however then customer care tells me on their end, it reveals absolutely nothing was sent out and they don't know when they head out via email. When I asked for a manager or different contact info, they stated they do not have any.
I paid near to 5 figures for these lifetime memberships total, and I am not even getting them to date. This is too time consuming, discouraging, and horrible customer support. I am part of other financial investment advisories and they have the ability and resources to quickly solve any problems. Nothing even close to absolute incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Find out morePreferred Outcome, Other (requires description) I would like somebody from the business to personally call me with a resolution of these problems and an apology and some type of compensation for ALL THIS TROUBLE As far as your customer support dept, you should fire all of them and reorganize the dept.