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City Parkville, MD Profession Level Please choose from the left-hand column Function Please choose a filter from the left-hand column Industry Publishing and Printing.
Regrettably this browser is not supported. Please use a current version of Chrome, Firefox, Safari or Edge to see BBB.org. BBB stays operational and concentrated on serving our organization neighborhood. Find out more. Publishers, Consumer Evaluations are not utilized in the estimation of BBB Rating grievances closed in last 3 years complaints closed in last 12 months, Consumer Reviews are not used in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Click here for more Organization, Primary1 Client Complaints10/26/2020I am a life time member. I have not been able to receive a single e-mail from any publication that I have actually been a member of for months now.
First they informed me they will check out it. Then I was told the system was sending it to a wrong e-mail address. This occurred several times after I was informed my email address had actually been upgraded. Then they told me they will do an escalated case to trace my email concern, I waited a week, no updates. Then I was told my original email service - protonmail. com is not suitable. Then I changed my email to a yahoo e-mail address they said would provide me no issues. I wait, still nothing. Then they tell me it was since I had not whitelisted the services in my account, which I then did.
I called again and they informed me that the services which I was asking about were not part of my membership, but when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, exact same old runaround. Upon logging into the website, I can see which services sent updates at what time, however then client service tells me on their end, it shows absolutely nothing was sent out and they do not understand when they head out through email. When I asked for a supervisor or different contact info, they stated they don't have any.
I paid close to 5 figures for these life time subscriptions overall, and I am not even receiving them to date. This is too time consuming, discouraging, and dreadful customer support. I belong to other investment advisories and they have the capability and resources to rapidly resolve any issues. Nothing even near absolute incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Learn moreDesired Result, Other (requires explanation) I would like someone from the corporate to personally call me with a resolution of these issues and an apology and some kind of settlement for ALL THIS HASSLE As far as your client service dept, you should fire all of them and reorganize the dept.