4 monetary research study firms ... Years of cumulative leadership ... and millions of customers worldwide ... Now combined under one roof ... Tradition Research Group.
City Parkville, MD Career Level Please select from the left-hand column Function Please pick a filter from the left-hand column Market Publishing and Printing.
Regrettably this internet browser is not supported. Please utilize a current variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains functional and focused on serving our business community. Learn more. Publishers, Client Reviews are not used in the computation of BBB Score complaints closed in last 3 years problems closed in last 12 months, Customer Evaluations are not utilized in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD matthew sharpe 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Customer Complaints10/26/2020I am a life time member. I have not been able to get a single e-mail from any publication that I have belonged to for months now.
Initially they told me they will look into it. Then I was informed the system was sending it to an incorrect e-mail address. This happened several times after I was informed my e-mail address had been updated. Then they told me they will do an intensified case to trace my email concern, I waited a week, no updates. Then I was told my initial email service - protonmail. com is not suitable. Then I changed my email to a yahoo e-mail address they said would give me no concerns. I wait, still absolutely nothing. Then they tell me it was since I had actually not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was inquiring about were not part of my subscription, but when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the site, I can see which services sent out updates at what time, but then customer service tells me on their end, it shows nothing was sent out and they do not understand when they head out by means of e-mail. When I requested a supervisor or different contact info, they stated they do not have any.
I paid near 5 figures for these life time memberships total, and I am not even getting them to date. This is too time consuming, frustrating, and awful consumer service. I belong to other financial investment advisories and they have the ability and resources to quickly fix any problems. Nothing even near to absolute incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Find out morePreferred Result, Other (requires description) I would like someone from the corporate to personally call me with a resolution of these issues and an apology and some kind of settlement for ALL THIS INCONVENIENCE As far as your customer support dept, you should fire all of them and reorganize the dept.